The definition of Policy Quality of Tubembal stems from the company's strategic options and formalizes the commitments made by the administration to its customers in terms of quality.
Keeping a clear focus on continuous improvement of the Quality Management Systems, Tubembal promotes the following Policy Quality:
- Surprise internal / external costumers to the quality of products and services;
- Make investments that lead to continuous improvement of processes, contributing to the improvement of existing working conditions;
- Promote and encourage teamwork, valuing employees through continuous investment in training and their level of satisfaction;
- Maintain clear and fluent communication with suppliers, customers and employees;
- Continuously evaluation of the results to meet the expectations of shareholders and to promote the company's growth.
The principles that support the Policy Quality are:
- Develop and improve the binomial quality / productivity using the best available technology;
- Develop and improve after-sales service as a way to consolidate the image of Tubembal;
- Promoting initiative and self-responsibility of employees;
- Encourage teamwork.